Finding a better way to serve our customers with quality products and service has become the basis by which we conduct our business. With our innovative approach, we will continue to offer the highest quality products from leading manufacturers in the packaging industry. Thinking inside and outside the box, our packaging products provide the value you need to get the job done. We are committed to building lasting business relationships.

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Credit/Payment Types
What Types of Payment Do You Accept?

EAST COAST PACKAGING LLC accepts the following types of payment:

  • American Express
  • MasterCard
  • Visa
  • EAST COAST PACKAGING LLC Account (net 30) subject to credit approval
Do You Allow For Net 30 Payment For Online Orders?

First time on-line customers are required to pay via credit card. Once approved, all orders may be made via the Net 30 option - simply select "Terms" under the payment method portion of checkout.
 
EAST COAST PACKAGING LLC Company Information
Where is EAST COAST PACKAGING LLC Corporate Headquarters Located?

The EAST COAST PACKAGING LLC headquarters is at the following address:

PO Box 1182
Farmington, CT 06034

P: 860-675-8500
F: 860-675-3285
E: mike@eastcoastpkg.com

My Account
How Do I Login to My Account?

Click "LOGIN/REGISTER" at the top of the page.

Enter your username and password.

How Can I Recover a Lost Password?

If you do not know your password, click "Lost your password?" on the Login screen and a link to reset it will be sent to you. It may take a few minutes to receive the link. If you do not see it in your inbox, please check your SPAM folder or other sub-folders such as Promotions.

If you still cannot login, please call 860-675-8500 or email mike@eastcoastpkg.com for assistance.

Ordering

Easy Order

How do I use the easy order feature?
Easy order allows you add items to your shopping cart by simply entering in the EAST COAST PACKAGING LLC model numbers from your catalog. Click "Go" and the product will be added to our shopping cart in the minimum order quantity amount.
Telephone Orders
Customer service representatives are available 8:00 a.m. to 5:30 p.m. CST. Call us at 860-675-8500.

PO Numbers

Can I include a purchase order number on my order?
Proceed to checkout once you have finished shopping. At the bottom of the Payment portion of the checkout process, insert your PO number in the PO number field.

Requesting an Invoice

Can I get an invoice when I order online?
There is a menu option for invoices in your Profile section.

Tax Exempt Status

How do I get a Tax Exempt Form?
You may request a tax exempt form by calling . EAST COAST PACKAGING LLC must have this form on-file for your company in order to accept tax-exempt purchases.
Privacy

Privacy

What is the EAST COAST PACKAGING LLC privacy policy?
Click here to view the EAST COAST PACKAGING LLC Privacy Policy
Security

Is ordering from EAST COAST PACKAGING LLC online secure?
EAST COAST PACKAGING LLC protects you while you shop at EAST COAST PACKAGING LLC , so there is no need to worry about credit card safety.

We use SSL encryption to protect your online transactions. It encrypts all of your personal information, including credit card number, name, and address, sothat it cannot be read as the information travels over the Internet.

Product Specifics

Product Specifics

How do I find product specific information?
Product specific information is listed when viewing a single product.
The following information is available for most of our items:
Dimensions
Material
Color
Strength
Minimum order quantity
Order in multiples of bundle, bale, case or individual quantities
Inventory status
Unit of measure
Product Photos

Are the photos exactly the same as the product listed?
The photos shown are representative of the product listed, sizes and colors may vary slightly.

Quotes

Obtaining a Quote

How do I obtain a quote?
EAST COAST PACKAGING LLC offers special quotes for large orders and special items.

Please call for a quote or to set up an appointment.

Returns

Returning Merchandise

How do I return merchandise?
Call EAST COAST PACKAGING LLC to receive an authorization number and return slip. Complete the form and return the merchandise within 30 days. Items purchased from EAST COAST PACKAGING LLC cannot be returned more than 30 days after delivery, and you cannot receive a refund for these items after that time. In addition, all returned items must be in unopened and unused condition to be accepted.

Note: There is a 15% restocking fee along with all applicable freight charges.

Searching for Products

Can't Find Product

What if I can not find a particular product?
Please contact us at EAST COAST PACKAGING LLC PO Box 1182 Farmington, CT 06034 P:860-675-8500 F: 860-675-3285 E: mike@eastcoastpkg.com. Customer service representatives are available 8:00 a.m. to 5:30 p.m. CST.
Finding Products

How do I find a product?
You can find products by:

Browse: Shop by product categories, i.e. corrugated boxes, stretch film, etc.
Search: Type in a product name, model number or other description
Easy Order
Type in the model number from the catalog and the product will be added to your cart in the minimum order quantity.
Ordering from Search Results

How do I order from my search results?
Simply enter the quantity and click Add button to add the item(s) to your shopping cart. Continue shopping or go to checkout to finish your order.

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Shipping/Delivery

Nationwide Shipping
EAST COAST PACKAGING LLC ships nationwide from three fulfillment centers located in Elgin, Illinois; Dallas, Texas; and Hazleton, Pennsylvania. If you have any questions regarding shipping and delivery methods, please call 860-675-8500.
Order Tracking
How do I track my order?
To track your recent orders, simply click on the Order Status link.
Rush Shipments/Special Instructions
Shipping quotes include a variety of options to meet the needs of our customers including FedEx Next Day and FedEx 2-3 Day service.

Inside Delivery
Inside Delivery is intended for customers that do not have the equipment to unload shipments. Inside Delivery requests are limited to areas that are directly accessible to the unloading area and no more than 25 feet from entry point of the designated doorway. Fees apply and can vary by carrier.

Military Bases
Military Bases have restricted access and require special notification to gain entry. Fees apply and vary per carrier.

Colleges and Universities
Colleges are considered residential for carriers and residential rates apply.

Straight Truck
Locations with limited access will require a straight truck delivery from carriers. Fees apply and vary by carrier.

Lift Gate
LTL shipments to residential addresses and commercial addresses that do not have a loading dock require a lift gate. Fees apply and vary by carrier.

Failure by customer to request required shipping accessories will result in the customer being charged after the order has been placed. Customer assumes liability for these charges regardless of whether they were or were not aware that these accessories were required at the time of the order being placed.