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Credit/Payment Types

What types of payment do you accept?
EAST COAST PACKAGING LLC accepts the following types of payment:
  • American Express
  • MasterCard
  • Visa
  • EAST COAST PACKAGING LLC Account (net 30) subject to credit approval
Net 30 Billing
Do you allow for net 30 payment for online orders?
First time on-line customers are required to pay via credit card. Once approved, all orders may be made via the Net 30 option - simply select Net 30 under the payment method portion of checkout.
Credit Accounts
How do I set up my EAST COAST PACKAGING LLC Account?
Simply select Credit as your payment method and you will be guided through the automated credit card signup process.
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EAST COAST PACKAGING LLC Company Information
Corporate Headquarters
Where is EAST COAST PACKAGING LLC corporate headquarters?
 
Phone/Fax Numbers
860-675-8500
How do I contact EAST COAST PACKAGING LLC ?
EAST COAST PACKAGING LLC PO Box 1182 Farmington, CT 06034 P:860-675-8500 F: 860-675-3285 E: mike@eastcoastpkg.com
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My Account

Online Account Management
All of your online account management options are available via your profile page. Click here to visit your profile page (you may need to login first).
Account Login ID
In order to place an order through EAST COAST PACKAGING LLC , you must create an account. Click here to create a new EAST COAST PACKAGING LLC shopping account now.
Lost Password
To recover a lost password or Login ID, click here to have them emailed to you.
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Ordering

Easy Order
How do I use the easy order feature?
Easy order allows you add items to your shopping cart by simply entering in the EAST COAST PACKAGING LLC model numbers from your catalog. Click "Go" and the product will be added to our shopping cart in the minimum order quantity amount.
Telephone Orders
Customer service representatives are available 8:00 a.m. to 5:30 p.m. CST. Call us at 860-675-8500.
PO Numbers
Can I include a purchase order number on my order?
Proceed to checkout once you have finished shopping. At the bottom of the Payment portion of the checkout process, insert your PO number in the PO number field.
Requesting an Invoice
Can I get an invoice when I order online?
There is a menu option for invoices in your Profile section.
Tax Exempt Status
How do I get a Tax Exempt Form?
You may request a tax exempt form by calling . EAST COAST PACKAGING LLC must have this form on-file for your company in order to accept tax-exempt purchases.
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Privacy and Security

Privacy
What is the EAST COAST PACKAGING LLC privacy policy?
Click here to view the EAST COAST PACKAGING LLC Privacy Policy
Security
Is ordering from EAST COAST PACKAGING LLC online secure?
EAST COAST PACKAGING LLC protects you while you shop at EAST COAST PACKAGING LLC , so there is no need to worry about credit card safety.

We use SSL encryption to protect your online transactions. It encrypts all of your personal information, including credit card number, name, and address, sothat it cannot be read as the information travels over the Internet.
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Product Information

Product Specifics
How do I find product specific information?
Product specific information is listed when viewing a single product.
The following information is available for most of our items:
  • Dimensions
  • Material
  • Color
  • Strength
  • Minimum order quantity
  • Order in multiples of bundle, bale, case or individual quantities
  • Inventory status
  • Unit of measure
Product Photos
Are the photos exactly the same as the product listed?
The photos shown are representative of the product listed, sizes and colors may vary slightly.
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Quotes

Obtaining a Quote
How do I obtain a quote?
EAST COAST PACKAGING LLC offers special quotes for large orders and special items.

Please call for a quote or to set up an appointment.
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Returns

Returning Merchandise
How do I return merchandise?
Call EAST COAST PACKAGING LLC to receive an authorization number and return slip. Complete the form and return the merchandise within 30 days. Items purchased from EAST COAST PACKAGING LLC cannot be returned more than 30 days after delivery, and you cannot receive a refund for these items after that time. In addition, all returned items must be in unopened and unused condition to be accepted.

Note: There is a 15% restocking fee along with all applicable freight charges.
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Searching for Products

Can't Find Product
What if I can not find a particular product?
Please contact us at EAST COAST PACKAGING LLC PO Box 1182 Farmington, CT 06034 P:860-675-8500 F: 860-675-3285 E: mike@eastcoastpkg.com. Customer service representatives are available 8:00 a.m. to 5:30 p.m. CST.
Finding Products
How do I find a product?
You can find products by:
  • Browse: Shop by product categories, i.e. corrugated boxes, stretch film, etc.
  • Search: Type in a product name, model number or other description
Easy Order
Type in the model number from the catalog and the product will be added to your cart in the minimum order quantity.
Ordering from Search Results
How do I order from my search results?
Simply enter the quantity and click Add button to add the item(s) to your shopping cart. Continue shopping or go to checkout to finish your order.
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Shipping/Delivery

Nationwide Shipping
EAST COAST PACKAGING LLC ships nationwide from three fulfillment centers located in Elgin, Illinois; Dallas, Texas; and Hazleton, Pennsylvania.  If you have any questions regarding shipping and delivery methods, please call 860-675-8500.

Order Tracking
How do I track my order?
To track your recent orders, simply click on the Order Status link.

Rush Shipments/Special Instructions
Shipping quotes include a variety of options to meet the needs of our customers including FedEx Next Day and FedEx 2-3 Day service.

Inside Delivery
Inside Delivery is intended for customers that do not have the equipment to unload shipments. Inside Delivery requests are limited to areas that are directly accessible to the unloading area and no more than 25 feet from entry point of the designated doorway.  Fees apply and can vary by carrier.

Military Bases
Military Bases have restricted access and require special notification to gain entry. Fees apply and vary per carrier.

Colleges and Universities
Colleges are considered residential for carriers and residential rates apply.

Straight Truck
Locations with limited access will require a straight truck delivery from carriers.  Fees apply and vary by carrier.

Lift Gate
LTL shipments to residential addresses and commercial addresses that do not have a loading dock require a lift gate.  Fees apply and vary by carrier. 


Failure by customer to request required shipping accessories will result in the customer being charged after the order has been placed.  Customer assumes liability for these charges regardless of whether they were or were not aware that these accessories were required at the time of the order being placed.


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